Gift
Hotel lobby with a bar, armchairs, Christmas decorations, and a central staircase
Hotel lobby with a bar, armchairs, Christmas decorations, and a central staircase
Collage of old photographs and promotional documents of the Hôtel des Vosges in Strasbourg, including views of the establishment and logos.
Bed with a wooden headboard, white pillows, and a gray cushion, lit by a bedside lamp.
Meeting room with table, yellow chairs, screen and windows
Bathroom with wall-mounted shower featuring black and gold panels, wicker chair with white towel and coffee table
Cobbled street lined with colorful timber-framed houses, with people walking and café tables on the terrace.
An interior space with stone arches, a ceiling decorated with wooden patterns, a beige sofa, velvet yellow stools and armchairs, as well as a wall-mounted television.
Corner building lit at night with the sign "Hotel Des Voyageurs" and a restaurant on the ground floor
Wooden room with benches and bucket, window overlooking an outdoor view
Detail of a gilded plaque with the letters "MA" in relief on a brownish background

Privacy Policy

When you use our services, including those available through our website, mobile website, online booking platform and mobile applications, HOTEL DES VOSGES, acting as the Data Controller, may collect and process personal data relating to you.

Introduction

We are committed to protecting the privacy of our customers, prospective guests and visitors to our digital platforms. All personal data processing carried out through our services complies with the applicable data protection legislation, including the French Data Protection Act of 6 January 1978, as amended, and the General Data Protection Regulation (EU) 2016/679 (GDPR).

1. Our Commitment to Protecting Your Personal Data

HOTEL DES VOSGES is committed to ensuring a high level of protection for the personal data of its customers, prospective customers, website users and any other individuals whose personal data it processes.

We undertake to comply with all applicable data protection legislation governing the processing of personal information.

In particular, we ensure that:

  • Your personal data is processed lawfully, fairly and transparently.
  • Personal data is collected for specified, explicit and legitimate purposes and is not processed in a manner incompatible with those purposes.
  • Only personal data that is adequate, relevant and limited to what is necessary for the intended purpose is collected.
  • Personal data is kept accurate and, where necessary, updated. Reasonable steps are taken to rectify or erase inaccurate information without undue delay.

HOTEL DES VOSGES implements appropriate technical and organisational measures to ensure a level of security appropriate to the risks involved in processing personal data.

Privacy and data protection are taken into account from the design of our services ("privacy by design"), ensuring compliance with applicable legal requirements while protecting the rights and freedoms of individuals.

In addition, HOTEL DES VOSGES contractually requires all service providers, suppliers and subcontractors processing personal data on its behalf to apply equivalent standards of confidentiality, security and data protection.

2 - What personal data do we collect?

A - Depending on the purpose of collection

The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.

Generally, we may directly collect the following categories of personal data:

a) personal contact details, such as your name, first name, email address, postal address and phone number(s);

b) the credentials used to access your online account, namely your username and password. This is necessary for us to create a personal user account;

c) exchanges with us, which may include details of conversations via chat or customer service;

d) demographic information, such as your age, gender and lifestyle preferences (including, among others, your favourite products and your interest in them);

e) browsing history, such as pages visited, date of visit, location at the time of the visit, or your IP address;

f) payment information when a purchase or booking is made on one of our websites, online shops, or applications. The invoice is generally issued in your name, along with your billing address and payment details such as your credit card or bank account.

We may also collect personal data about you indirectly when you share content on social media, websites, shops or applications relating to our products and services, or when you respond to our posts and promotional advertisements on social media.

B - Personal data concerning minors

HOTEL DES VOSGES does not collect or process personal data relating to children under the age of 18 without the prior consent of their parents or legal guardians.

If personal data concerning children is collected via our platforms — website, mobile site, online shop and mobile applications — parents or holders of parental authority may object by contacting us at the address indicated at the bottom of this page.

3 - How is personal data collected?

A - Means of collecting your data

As part of our relationship, you may share your personal data with us through various means, in particular on our platforms — website, mobile site, online shop and mobile applications — when browsing, making purchases or bookings, filling in various collection forms, subscribing to our e-newsletter, creating an account, submitting an application, posting comments on our social media pages, contacting our establishment, or transmitting your personal data to us by any other means.

B - IP Address

An IP address is a series of numbers automatically assigned to your computer by your internet service provider each time you connect. For every request you make on the website, our servers record a trace of your visit. We collect IP addresses in order to analyse trends on the website. We do not disclose any information that would allow you to be identified, meaning your session is recorded but remains anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you if we need to enforce our terms of use to protect our services, customers, or to comply with applicable law.

C - Cookies

In order to continuously improve the quality of the services offered on our platforms — website, mobile site, online shop and mobile application — and their suitability to your expectations, HOTEL DES VOSGES may use "cookies", text files used to identify your device when you connect to one of our services. Placing a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows HOTEL DES VOSGES to collect information and personal data, depending on the settings you choose on your device.

Types of cookies used:

a) Cookies essential to the use of the website. They allow you to use the site's main features, such as purchasing or booking services. If you disable the use of cookies, you will no longer be able to benefit from these features. The information retained cannot be used for commercial purposes.

b) Website performance cookies. Performance cookies allow us to optimise our website and detect any technical issues you may encounter. They allow us to gather information on how you use the site, including the number of visits per page, the number of error messages displayed, time spent on a page, or the number of clicks on a given area of the site. The information retained cannot be used for commercial purposes.

c) Functionality cookies. These cookies allow the site to remember choices you have made (such as your username, chosen language, or region) and to provide more precise and personalised features. These cookies may also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. Information collected by these cookies may be made anonymous and cannot track your browsing activity on other websites. By using our website, you agree to receive this type of cookie on your device.

d) Advertising and marketing cookies. These cookies collect information about your internet browsing habits in order to offer you advertisements tailored to your interests. They also help limit the number of times you see a given advertisement and help us evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the website operator's permission. They record visits made to a site and share this information with other companies (advertisers, for example). Targeted or advertising cookies are often linked to site features provided by the partner company. Information is collected and shared with third parties to provide audience targeting and optimisation solutions for advertisers and publishers. No personal data is collected and no individual can be identified through the data collected.

e) Cookies from third-party websites and social networks. Our website contains links and/or content directing to other sites and social networks, and we are not aware of the cookies used by these third parties. For more information, please refer to the information provided by these third-party sites and social networks regarding their own cookies.

D - Respect for your privacy

We are committed to protecting your privacy and comply with the following two principles:

We do not associate any information that would allow us to identify you directly and personally with your cookies. Cookies never reveal your address, date of birth, phone number, or any other information that could identify you.

We do not provide any personal information to advertisers or third-party sites that display our advertisements based on your interests.

If your computer or mobile device is used by several people, or has several browsers installed, the content displayed to other users may correspond to your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E - Links to third-party websites

Our platforms — website, mobile site, online shop and mobile applications — may contain links redirecting to third-party websites.

We accept no responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.

The communication of information on third-party websites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of these websites before submitting any personal information.

4 - What is the personal data collected used for?

Your data is mainly used for booking and purchasing purposes (provision of services and products), prospecting, loyalty programmes, promotional activities, commercial information, satisfaction surveys, organising competitions, new services and products designed to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, and handling your requests and/or complaints. Aside from cases where your consent has been obtained (particularly to send you personalised offers), processing your data for the various purposes mentioned above is necessary in particular:

To ensure the performance of the service contract;

To comply with a legal obligation;

For the legitimate interests pursued by our establishment (in particular, developing new services and offers, improving customer service, etc.).

More specifically, your data is used:

To allow you to benefit from all the services available on our establishment's website, mobile site, shop and mobile applications: creating a user account, e-newsletter, booking management, support and complaints, loyalty programme management, etc.;

To allow you to browse our websites;

To best match our information, notifications, offers and other forms of service to your interests;

To facilitate the completion of administrative formalities relating to bookings and purchases.

5 - How long is your data kept for?

HOTEL DES VOSGES undertakes to keep your personal data for no longer than is necessary for the purposes for which it is processed.

Retention periods are defined according to the processing purposes implemented by HOTEL DES VOSGES, taking into account, in particular, the applicable legal provisions imposing a specific retention period for certain categories of data, any applicable limitation periods, and the recommendations of the CNIL regarding certain categories of data processing.

6 - Who may have access to your personal data?

A - Recipients of your data

Data collected on our website, mobile site, online shop and mobile applications may be shared with our internal staff, or with related service providers (subcontractors, providers, banks), as part of carrying out all or part of the services mentioned above. Please note that, in this context, HOTEL DES VOSGES requires its providers to implement strict confidentiality and data protection measures.

B - Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If this is the case, HOTEL DES VOSGES will do everything possible to ensure that this international data transfer has an adequate level of security and appropriate safeguards.


7 - How can you exercise your rights?

In accordance with applicable personal data protection regulations, you may, at any time, exercise your rights of access, rectification and erasure of your data, as well as your rights to restrict and object to processing and to the portability of your personal data.

In addition, you have the legal right to define instructions regarding the fate of your personal data after your death.

Furthermore, any person who was a minor at the time their personal data was collected may obtain its erasure as soon as possible.

These rights may be exercised by writing to the following address:

HOTEL DES VOSGES

3 PLACE DE LA GARE

67000 Strasbourg

France

contact@hoteldesvosges-strasbourg.com

In this context, please include with your request the information necessary to identify you (last name, first name, email) as well as any other information required to confirm your identity. You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) in the event of a breach of applicable personal data protection regulations, in particular the GDPR.

8 - IT Security / Securing transactions

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for HOTEL DES VOSGES. We accordingly implement all technical and organisational measures appropriate to the nature, scope and context of the personal data you provide to us and the risks presented by its processing, in order to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion into or unauthorised access to this data, whether accidental or unlawful.

We offer a secure online payment system using the latest available technologies.

HOTEL DES VOSGES strives to combat identity theft practices online. This is why we use, for example, a fraudulent bank card payment detection system. This system is designed to protect you in the event of loss or theft of your bank card.

The security and confidentiality of personal data depend on good practices from everyone. This is why we invite you not to share your passwords with third parties, to always log out of your profile and social media account (particularly in the case of linked accounts), and to close your browser window at the end of your working session, especially if you are accessing the internet from a computer shared with other people. This will help prevent other users from accessing your personal information.

9 - Contact us

For any further questions regarding this policy or the way HOTEL DES VOSGES processes your personal data, please contact us at the following address: [email address]

10 - Changes to this statement

HOTEL DES VOSGES reserves the right to adapt its personal data protection policy. When we make substantial changes to this Statement, we will publish a link to the Statement on our website's homepage.

11 - Objecting to telephone solicitation

Users have the option of registering on the list opposing telephone solicitation by visiting the following link: https://www.bloctel.gouv.fr/